Replacement policy:
1- Without prejudice to the agreement and regular guarantee provisions, the consumer has the right to replace the product provided to him by the store within 30 days of receiving the product, and he is not entitled to replace the product after 30 days have passed .
2- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and product delivery To the shipping company, and in the event of defects or errors, the consumer will be compensated
3- The consumer is not entitled to replace the product if a defect appears in the product due to the consumer's improper possession.
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Return policy:
1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to terminate the contract and return the product provided to him from the store within 30 days of receiving the product, and he is not entitled to return the product after 30 days have passed.
2- To return the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety.
3- The consumer shall bear the costs incurred in the return process. In the event of an international return, the consumer shall bear the full costs of shipping and handing over the product to the shipping company. In the event of defects or errors, the consumer will be compensated according to the guarantee provided to the consumer.